Privacy Policy

Last updated: May 2026

This privacy policy explains how Whit's Window Cleaning ("we", "us", "our") collects and uses your personal data when you visit whitswindowcleaning.co.uk or contact us via our enquiry form.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Whit's Window Cleaning is a sole trader providing professional window cleaning and exterior maintenance services across Berkshire, Hampshire and Surrey.

• Business name: Whit's Window Cleaning
• Email: whitswindowclean@gmail.com
• Phone: 07951 115 977

2. What data we collect

When you submit an enquiry through our contact form, we collect the following information:

• Full name
• Email address
• Phone number (optional)
• Property address or postcode
• Details of the service you require
• Any additional information you include in your message

We do not use cookies, tracking scripts, or analytics tools on this website. We do not collect any data automatically beyond standard server logs managed by our hosting provider (GitHub Pages).

3. How we use your data

We use the information you provide solely to:

• Respond to your enquiry
• Provide a quotation for the services you've requested
• Arrange and carry out work at your property

Our legal basis for processing this data is legitimate interests (responding to a direct enquiry) and, where work is arranged, performance of a contract.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. How your data is stored and transmitted

Enquiry form submissions are processed by Formspree (formspree.io), a third-party form handling service, and forwarded to our email address. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

Emails received are stored within our email provider's systems. We do not store your enquiry data in any other database or CRM.

All data is held within the UK or European Economic Area (EEA).

5. How long we keep your data

We retain enquiry emails for up to 2 years from the date of receipt, or for the duration of any ongoing business relationship, whichever is longer. After this period, emails containing personal data are deleted.

6. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to us processing your data on the basis of legitimate interests

To exercise any of these rights, please email us at whitswindowclean@gmail.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.